FAQ

Q.1: Are you manufacturer or trading company? 

A.1: We are a manufacturer.

Q.2: Customized equipment solutions, what information do I need to provide?

A.2: Wire material, input and output wire diameters, spool size, application, and your other requirements.

Q.3: What payment methods do you support?

A.3: T/T, L/C, Western union, cash, etc.

Q.4: How can I trust you and pay?

A.4: (1) We are a supplier audited by SGS International and hold their certificate. We also have CE certificates from EU countries, they recognize us as the original manufacturer and meet their standards.

(2) We are a member of “Made in China” “Alibaba” and always responsible for all customers.

(3) Please visit us and view our factory through 360° surround video and ask us for necessary documents.

Q.5: I have no experience in sourcing abroad. What should I do?

A.5: Don't worry, we will guide you through the import procedures or you can ask your local agent for help.

Q.6: Do you provide overseas installation and commissioning services?

A.6: We provide overseas machine installation and worker training services, and we also provide remote debugging support when the equipment encounters problems later.

Q.7: Can you build a machine based on my design or prototype?

A.7: Yes, we have an experienced technical team that can develop the most suitable design and production program for the machine you book.

Q.8: How does your factory perform quality control?

A.8: There is zero tolerance for poor quality products. Quality control is in accordance with SGS and GB/T 19001-2016/ISO 9001:2015 standards. Each machine must be tested and commissioned before it is packaged for shipment.

Q.9: How can I trust that you tested and commissioned the machine before shipping?

A.9: (1) We will record a test video for you and provide you with all necessary photos.
(2) We welcome you to visit our factory and test the machine yourself.

Q.10: How about your after-sales service?

A.10: We provide online technical support and overseas service by skilled technicians.

Q.11: What should I do if I am just starting my business?

A.11: Please contact us, we provide free pre-sales consultancy service. In addition, we can help you with material procurement and worker training.

Q.12: Can I visit your factory and inspect the machines on site? What should I bring when visiting the factory?

A.12: We are a manufacturer and welcome customers to visit us. For special product design, we suggest you to bring some samples which you can test with our machines on site.

Our services

Qualification certificate

Plant equipment

Exhibition visit

Freight logistics

Marketing network